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Register and Activate your Green-Dot online 

Register & Activate

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Register and Activate your Greens Dot pack 

You are seconds away from using your new Greens-dot Pack!

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Why did my green dot card get declined?

Transactions can be declined for several reasons:

- Your green dot card isn’t activated yet

- Your green dot card has expired

- You locked your green dot card

- You may have exceeded your daily or monthly spending limits (refer to your Account Agreement)

- An incorrect PIN has been entered multiple times

- There are insufficient funds in your account

- The transaction looks different than your normal spending patterns

- The transaction violates the terms of your Account Agreement (e.g. used on unlawful domestic / international gambling websites, to purchase illegal goods / services, or for cash / teller withdrawals at ATMs outside of the U.S. and its territories, Canada, and Mexico.)  

If you’re still having trouble after confirming your card is activated and has available funds, log in to your account using the Green Dot app and click on Settings, Get Help or click the Chat with us button at the bottom of the page on GreenDot.com.

Related questions

The address you provided to the merchant might be different than the address on file for your card.

Visit GreenDot.com and click on Support, Account Settings, Edit Contact Info or click here.  You can also log in to your account using the Green Dot app and click Settings, Personal Information.

Related questions

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